your privacy, your bookings, your nap.
Last updated: August 2026
At nap theory, your privacy matters. The below details the personal information we may collect, why we collect it and how we look after it along with notes to consider when booking your nap.
what we collect
We may collect personal information when you book or attend a treatment, complete a consultation or consent form, purchase a gift card, use our website, or communicate with nap theory by email, text message, phone call or social media DM.
This may include your:
name and contact details
booking and payment information
treatment history and preferences
consultation and consent information
allergies, sensitivities, contraindications or other information you choose to provide that may be relevant to safely providing your treatment
communications with nap theory
We only ask for information that is reasonably relevant to providing our services or operating nap theory.
how we use your information
Your information may be used to:
manage bookings, payments and gift cards
communicate with you before and after appointments
safely provide and personalise your treatment
maintain appropriate client and treatment records
respond to enquiries, messages, DMs and phone calls
manage our client relationships and business operations
manage emergencies, security or if we are required to provide aid
send nap theory news, offers or updates where you have agreed to receive them
our website, booking system + other providers
nap theory uses third-party platforms and service providers to help operate our website, booking system, payments and communications.
Information you provide through these services may also be processed or stored by those providers in accordance with their own privacy and security practices.
We do not sell your personal information.
protecting your information
We take reasonable steps to keep the personal information we hold secure and protect it from misuse, loss, unauthorised access, modification or disclosure.
Where you provide information about your health, allergies, sensitivities or contraindications for treatment purposes, we treat that information with additional care.
access + corrections
You can contact us at any time if you would like to access or correct personal information we hold about you, or if your circumstances have changed and information relevant to your treatment needs updating.
moving your nap, refunds and entry
Cancelations are complimentary outside of 24 hours and manageable within your email confirmation.
Cancelations within 24 hours results in a full forfeit of your nap fee.
Refunds are available for those not medically able to complete their nap. Please contact hello@naptheory.net
nap theory is located inside Reverie, in Campbell ACT.
Reverie is a 24/7, staff-less facility.
Entry into the facility is via the Reverie booking and access app. You will be sent the link to download as soon as you make your nap booking. Entry is not possible without the app.
enjoy your nap!
Each nap can be edited to support the individual. Please ensure to let us know if you are pregnant or may require more personalised support. If you currently have hair extensions, book your nap when there is as much gap as possible between your natural growth and your extensions. The longer the gap, the better your nap.
Once you’ve completed your booking process and have your access app you are ready to nap!
You’ll finish your nap with an optional shine and hair health serum on lightly towel dried hair. Consider bringing some socks to wear for comfort during your nap and if you have any preferences for scent, please let us know - we love to customise each nap. Please allow an extra 15 minutes into each nap so you can begin slowly and return peacefully.
If there is any information we’ve missed, or anything else you’d like to know, please contact us via our instagram, @nap_theory and via email: hello@naptheory.net